FAQS

1. Do I need to have an account to order?

No, you can place an order as a guest. However, creating an account offers several perks:

• Faster checkout process
• Easy access to order status and history
• Early updates on new releases and special promotions

2. What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, Maestro, AMEX, Diners Club, Discover, JCB), as well as PayPal and Apple Pay.

3. How secure is my online order?

Your security is our priority. When purchasing online, your details are entered into an SSL-secure web page, encrypted, and sent directly to our credit card provider's network for authorization. Your credit card information is never stored on our servers.

4. Are there any exchange rates?

Our transactions are processed in US Dollars. If your card is in another currency, the total will be calculated based on the daily exchange rate used by your card issuer at the time of the transaction.

5. How do I set my shipping address?

As our system is based in English, please ensure all information is entered using English characters and punctuation. If your address contains non-English letters, we recommend using the closest English equivalent (e.g., change "à" to "a").

6. Can I change my shipping address after placing an order?

Shipping addresses cannot be revised once an order has been processed or shipped. We strongly advise using a permanent residential address to avoid delivery issues.

7. How long does shipping take & how can I track my package?

Delivery time depends on the shipping option selected. Once shipped, we will email you a tracking number and link. Please note we are not responsible for delays caused by customs in your country.

8. What do I do if items are missing from my order?

If an item is missing, please contact us immediately for assistance.

Still have questions? We're here to help!

Email us at: slomrashapewear@gmail.com